Regal is committed to providing you with the high level of customer service which you've come to expect from quality retailers. If at any time you have a question or comment about our web site, our products, or your order, please contact us. Please be certain to include your order number in all correspondence.
Contact us within 3 days of receipt so that we may initiate an inquiry, following which we will either send the missing product or issue you a refund.
Contact us within 7 days of receipt and we will replace the damaged or incorrect product or issue you a refund. You will be provided with further instructions for returning the damaged or incorrect product.
Send us an e-mail message within 30 days of receipt to request a return authorization number (RA#); please include your order number with your request.
For unused products in resaleable condition in their original packaging, we will issue a refund of the product price paid (not including shipping and handling charges) upon receipt of the returned product. For products which are not in resaleable condition due to damaged or missing packaging (including retail packaging defaced by shipping labels), instruction booklets, or other accessories, we will deduct a 20% restocking fee or the actual replacement cost of such items (whichever is greater) from the refund otherwise due.
Pack the product to be returned in a suitable shipping carton and send it to:Regal Home & Gifts Inc. - Returns
2885 Argentia Rd Unit 6
Mississauga, Ontario L5N 8G6
You are responsible for return shipping, brokerage fees, duties, and taxes (if applicable). In order to avoid incurring brokerage fees, duties, and taxes, return shipments from the United States or overseas should be shipped via the postal service (not via courier service), with customs documentation declaring that the contents are returned goods. Return shipments should be appropriately insured; Regal Home & Gifts cannot be held responsible for non-delivery or damage to the products during shipping.
Return of a product signifies your acceptance of the terms of our return authorization. Products returned without prior return authorization may be refused and returned to you at your expense.
Products are warranted by Regal Home & Gifts Inc. for a period of 30 days from receipt. Beyond this 30 day period, products may be covered by the applicable manufacturer's warranty. If a product malfunctions, ceases to function, or requires repair or servicing, please contact the manufacturer or contact us to determine the warranty coverage.